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  • That Blessed Technology
  • How SHARPI saved a life in the wilderness of Iceland

Learning new things and adapting to new technologies has not always been my strong suit.
I sometimes have trouble opening our calltaking system and see that it tells me to look at the help section because there is something new to learn and start using.

But every now and then you have to swallow these new things. Because this technology can be so crazy. Absolutely crazy.

Recently, I received a call to my workstation (PSAP) and I managed to take advantage of not only 1 item, but 4 items that have been added to the system since I started working here, and I did not like so much to begin with.

It seems like a call is coming in from a hiking trail in Skaftafelli. Foreign people who couldn’t tell me exactly where they were. So there I was able to start by sending the woman a location request on the phone so that I could get an exact point of the accident site.

It was so windy there and it was a bit difficult to hear the caller. Then it came to me that I could, with a single press of a button in our system, silence the wind sounds and better hear what the woman was trying to tell me.

This call ended with me sending an ambulance and a rescue team to Skaftafell as a priority 1 dispatch. I then decided to call the national park ranger who was aware of the matter, to try to get some better information if possible.

He had arrived at the scene and spoke of considerable bleeding. Since there was still quite a bit of time for the responder to arrive, I decided to ask him to send me a picture of the man’s injuries through a link we can send to callers and responders through SMS.

That’s where that that side of the story came to light, pictures from the scene, which I wasn’t quite sure with in the beginning of how and if it would benefit us. Because as soon as I saw the injuries, which were very serious, I was able to alert our consulting doctor, which is also a new addition to the 112 centre in Iceland, to assess the injuries and make a decision on whether it was right to put dispatch a helicopter. Which in this case turned out to be the result.

So the technology and the development of the system made it possible for the helicopter to lift off in much less time than usal. Also, the location of the incident could have made things even more complicated if not for the location request.

Conclusion.

Don’t be a fool like me and decide that technology is boring or to much trouble. Try using it first and then judge.

Inda Hrönn Björnsdóttir, Highly Experienced Call Center Operator

Built to fit any scenario

Engineered for adaptability, SHARPI integrates seamlessly with virtually any server, telephone, or radio system. It requires no modifications to existing infrastructure and can be deployed instantly across diverse communication platforms.

Goodbye noise reduction - hello Sharpi

Unlike conventional noise reduction, SHARPI understands the sound scene. This empowers you to take control of what you want to hear. When speech is your focus, Sharpi eliminates noise and amplifies human speech 200 times more efficiently than conventional methods.

Trained to recognize both voice and non-verbal sounds (e.g., breathing), it produces crystal-clear speech, shortens call duration, and improves service quality while reducing stress for operators.

No data transmitted

SHARPI operates entirely offline. It stores and transmits no audio data, ensuring complete privacy and eliminating the need for an internet connection.

Built-in transcription


This is delivered as an add-on "Sharpi-Agent" that will help you navigate complexity in varying critical performance levels in European languages and ensure stability across language changes.

True real-time communication

With a latency of less than 10 milliseconds, SHARPI enables authentic real-time communication. Voice transmission is fast, reliable, and secure, ensuring no information is missed.

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Getting started with SHARPI is simple. One of our consultants will get back to you, and arrange for you to receive a simple unobtrusive demo unit, that allows you to test a simplified version of SHARPI in your own real-world environment.

Trained like the human brain

SHARPI has superior capability to filter distracting noise and focus on what matters.

Detects language

SHARPI integrates an advanced translation engine capable of converting any language into any other language in real time. This ensures immediate comprehension and accurate interpretation during conversations.

AI-driven

At its core, SHARPI leverages advanced artificial intelligence, modelled on the principles of human learning. 

Like a child acquiring language, it has been trained through repeated exposure to diverse sound patterns. This enables unparalleled accuracy in voice recognition and enhancement.

Millions and millions of calls handled

SHARPI is deployed in multiple countries worldwide, processing millions of calls with zero reported errors. The result: fewer mistakes, reduced stress, and improved safety in critical communications.

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